---
title: Privacy Policy — Vexium AI LLC
url: https://vexiumai.com/politica
lang: en
description: Vexium AI LLC's privacy policy — what data it collects, why, how its AI agents on WhatsApp, Messenger and Instagram handle conversations, which third parties receive data, retention periods and user rights.
updated: 2026-08-23
---

# Privacy Policy

This page is the **legal privacy document** of Vexium AI LLC, published at https://vexiumai.com/politica. It explains how Vexium AI LLC collects, uses, shares, retains and protects the personal data of its clients, accounts and visitors, and of the people who talk to its artificial-intelligence agents on WhatsApp, Facebook Messenger and Instagram.

> **Language notice — as shown on the site itself:** "This document is currently available in Spanish only. Our legal team is preparing the official English translation. For the English version, please contact us at ram@vexiumai.com. You can also click the language switcher in the nav to read the page in Spanish."
>
> The Spanish text at https://vexiumai.com/politica is therefore the **authoritative, official version**. The English below is a complete, faithful working rendering of that Spanish text, provided so that machine readers can access the substance; it is not the official English translation. The Spanish original is reproduced in full at `politica.es.md`.

> Legal Document (site badge: "Documento Legal")

**At Vexium AI LLC we are committed to protecting your personal data. Here we detail how we collect, use and protect your information.**

**Last updated: 13 August 2026** (site text: "Última actualización: 13 de agosto de 2026")

---

## 1. Data Controller

**Vexium AI LLC** is responsible for the data of its clients, accounts and visitors. When a client company connects its own channels, that company determines the use of its contacts' data and Vexium AI LLC processes it as the service provider through Vexium CRM, at crm.vexiumcore.com.

For any privacy-related enquiry you can write to **ram@vexiumai.com** or contact us on WhatsApp at **+1 (816) 500-6446**.

## 2. Data We Collect

In the course of our services, we may collect the following types of data:

### Contact data
- First and last name
- Phone number (WhatsApp)
- Email address (if you provide it)
- Social network identifiers (Facebook, Instagram)

### Connection data from client companies
- Identity and email of the Vexium CRM administrator
- ID and name of the selected Facebook pages
- ID of the linked Instagram professional account
- Access tokens and connection status, protected and not visible in the browser

### Conversation data
- Messages sent and received through WhatsApp, Facebook Messenger and Instagram
- Conversation history with our AI agents
- Shared media files (images, audio, documents)

### Technical data
- IP address
- Device and browser type
- Interactions with our website
- Session data and cookies

### Commercial data
- Enquiries about products or services
- Booking or appointment-scheduling information
- Reported preferences and needs

### Summary table

| Category | Data included |
| --- | --- |
| Contact data | First and last name; phone number (WhatsApp); email address (if provided); social network identifiers (Facebook, Instagram) |
| Connection data from client companies | Identity and email of the Vexium CRM administrator; ID and name of the selected Facebook pages; ID of the linked Instagram professional account; access tokens and connection status, protected and not visible in the browser |
| Conversation data | Messages sent and received via WhatsApp, Facebook Messenger and Instagram; conversation history with the AI agents; shared media files (images, audio, documents) |
| Technical data | IP address; device and browser type; interactions with the website; session data and cookies |
| Commercial data | Enquiries about products or services; booking or appointment-scheduling information; reported preferences and needs |

## 3. Purposes of Processing

We use your personal data for the following purposes:

- **Automated customer service:** Answering enquiries and providing product and service information through our AI agents on WhatsApp, Messenger and Instagram.
- **Service management:** Scheduling appointments, managing bookings, sending reminders and following up on requests.
- **Experience improvement:** Personalising interactions with our AI agents based on the context of the conversation.
- **Escalation to human agents:** Transferring the conversation to a human agent when the situation requires it.
- **Commercial communications:** Sending relevant information about our services (only with your prior consent).
- **Legal compliance:** Complying with applicable legal and regulatory obligations.

## 4. Use of AI Agents and Messaging Platforms

Our services include the deployment of artificial-intelligence agents that operate on messaging platforms. It is important that you know the following:

### WhatsApp Business API

We use the WhatsApp Business API through authorised providers (such as YCloud) to manage communications. Messages are processed in order to provide automated customer service. Conversation history is stored securely in order to maintain the context of the service and improve response quality.

### Facebook Messenger and Instagram

Vexium CRM integrates directly with the Meta Graph API to connect Facebook pages and Instagram professional accounts selected by their administrators. We process messages, conversation identifiers and files in order to display them in the inbox, allow human replies and, when the client configures it, provide automated support.

### Artificial Intelligence Agents

Our AI agents are built with natural language processing technology (LLMs). Conversations may be processed by AI models in order to generate relevant responses. We implement session memory to maintain the context of the conversation, which can be deleted on request. We do not share the content of your conversations with third parties for advertising purposes.

## 5. Legal Basis for Processing

The processing of your data is based on:

- **Consent:** By starting a conversation with our AI agents, you give your consent for the processing of the conversation data.
- **Performance of a contract:** For the provision of the contracted services.
- **Legitimate interest:** To improve our services and the user experience.

## 6. Sharing Data with Third Parties

We may share your data with the following types of third parties, exclusively for the provision of our services:

- **Messaging providers:** Meta for WhatsApp, Facebook and Instagram, and YCloud for certain WhatsApp connections.
- **Infrastructure:** Supabase, object storage, Vercel, Microsoft Azure and Cloudflare.
- **Automation engine:** Vexium's own services for running assistants and flows configured by the client.
- **AI providers:** OpenAI or similar providers for natural language processing.
- **Storage services:** databases and private storage for conversations, media and configuration.

**We do not sell, rent or share your personal data with third parties for advertising or marketing purposes.**

## 7. Data Retention

We keep your personal data for as long as necessary to fulfil the purposes described:

- Conversation data is retained while an active service relationship exists.
- When a channel is disconnected we delete its access credential; the history is kept for operational continuity unless its deletion is requested.
- The AI agents' session memory can be deleted at any time on request.
- Technical data (logs, cookies) is kept for a maximum of 12 months.
- After the end of the commercial relationship, data is stored for the legally required period.

## 8. Your Rights

You have the right to:

| Right | Description |
| --- | --- |
| Access | Request a copy of the personal data we hold about you. |
| Rectification | Correct inaccurate or incomplete data. |
| Erasure | Request the deletion of your personal data and of the conversation history. |
| Objection | Object to the processing of your data for certain purposes. |
| Portability | Receive your data in a structured, transferable format. |
| Restriction | Request the restriction of the processing of your data under certain circumstances. |

To exercise any of these rights, contact us on WhatsApp at **+1 (816) 500-6446** (https://wa.me/18165006446). You can also write to **ram@vexiumai.com**.

## 9. Security Measures

We implement technical and organisational measures to protect your personal data, including:

- Encryption of data in transit and at rest.
- Restricted access control to personal data.
- Continuous monitoring of our infrastructures.
- Use of secure connections (HTTPS/TLS) in all communications.
- Secure authentication on all our platforms.

## 10. Use of Cookies

Our website may use cookies and similar technologies to improve your browsing experience. The cookies we use are:

- **Essential cookies:** Necessary for the operation of the site.
- **Analytics cookies:** To understand how you interact with our website.

## 11. Minors

Our services are not directed at people under 18 years of age. We do not intentionally collect data from minors. If we detect that we have collected information from a minor, we will take the necessary steps to delete that information from our systems.

## 12. Changes to this Policy

We reserve the right to modify this privacy policy at any time. Significant changes will be communicated through our communication channels. We recommend that you review this page periodically to stay informed about how we protect your data.

## 13. Contact

If you have questions, concerns or requests related to this privacy policy or the processing of your personal data, you can contact us through:

- **WhatsApp:** +1 (816) 500-6446 — https://wa.me/18165006446
- **Email:** ram@vexiumai.com
- **Company:** Vexium AI LLC

---

## Company details

- Company: **Vexium AI LLC**
- Founder: Cristian Ramirez
- Location: Kansas City, MO 64129, United States
- WhatsApp: https://wa.me/18165006446 — +1 (816) 500-6446
- Email: ram@vexiumai.com
- CRM platform referenced in this policy: Vexium CRM — crm.vexiumcore.com
- Site footer: © 2026 Vexium AI. Engineering the Future.

## Related pages

- https://vexiumai.com/ — Home
- https://vexiumai.com/agentes-ia — AI Agents
- https://vexiumai.com/websites — Websites
- https://vexiumai.com/about — About
- https://vexiumai.com/politica — Privacy Policy (this page)
- https://vexiumai.com/condiciones — Terms and Conditions
- https://vexiumai.com/eliminacion-datos — Data Deletion